Why didn't my Non-Portfolio confirm amount update after I refreshed?
Once a Legal Entity × counterparty confirm reaches Pending or Approve, its dollar amount is frozen. Refreshing amounts from SQL afterward won't change it — on purpose.
How it works
- A confirm's Status starts as New (or blank, if nothing has been sent yet). While it's New — or if it comes back Rejected — its amounts are live: every "Refresh amounts (SQL)" pull replaces them with the current numbers from the source system.
- The moment a confirm becomes Pending (sent for approval) or Approved, LOOP stops updating its amount. What's displayed from then on is whatever was actually sent/approved, not whatever the ledger says today.
- This applies on both the Non-Portfolio tab and IC Confirms Detail — they're showing the same underlying confirm records, just laid out differently.
This is by design, not a bug
The whole point is that a counterparty approved (or is reviewing) a specific number — LOOP shouldn't quietly swap in a different figure behind their back just because the ledger moved after the fact. If a balance changes after a confirm has gone to Pending or Approve, that's a next-period conversation, not a silent overwrite.
If you genuinely need a confirm to reflect fresh numbers, it has to go back to New or Reject first — refreshing alone won't touch a Pending or Approved row.