NEXUS ONE
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Troubleshooting SPARK

Why doesn't a receipt image show in the detail view?

Click a row in the results table to open its detail view — the left-hand panel is meant to show the receipt image, with an Open Original button in the header to open the source file in a new tab.

"No image available", and no Open Original button

Loading transactions through P-Card Excel, OCR Excel, or Trend brings in transaction and flag data only — none of them hand the browser the actual receipt image or PDF. Open Original only appears when the file itself is still attached to the current browser session, which isn't something any of SPARK's current toolbar buttons set up. In a normal review session, expect the image pane to read "No image available" and the Open Original button to stay hidden for every row.

Where to actually see the receipt